How to Report a Test Day Malfunction to LSAC

While LSAC tries to makes the testing experience as smooth and uniform as possible for everyone, a small percentage of students inevitably experience technical or human errors during any given LSAT that impedes their performance. These issues could involve a substandard test proctor, a malfunction in the testing software, problems with the testing facility, or any other number of unfortunate scenarios. We often see students panic afterwards when they run into one of these problems and scream out into the void looking for guidance.

Luckily, LSAC put a process in place where you can officially submit an issue following any test. They are bound by policy to look into it and make sure you received the most fair test experience possible. If they determine you did not, then there are steps they can take to make it right for you. It’s important to keep in mind there are two types of post-test responses you can report: “complaints” and “feedback”.

Complaints

Per LSAC, “If you submit an official LSAT complaint, LSAC will investigate your issue and concerns. We will place a hold on your file, which may delay the reporting of your LSAT score and CAS Law School Reports, pending the review of your official complaint. If you select this option, you will be able to choose whether to keep your score or cancel your score at the conclusion of LSAC’s review of your complaint. If LSAC’s investigation confirms your complaint and you decide to cancel your score, you will receive a coupon to use for a future LSAT. Please note: If LSAC does not confirm your complaint, you will still have the option to keep or cancel your score at that time. However, you will not receive a coupon to use for a future LSAT.”

How do you submit a complaint?

“If you would like to submit an official LSAT complaint, you must do so within three calendar days after the date of your test. You may submit your complaint within that window through your LSAC account.

To do so, visit the LSAT Status page of your LSAC account and click the “Submit a Test Day Complaint” link for the administration during which you encountered a problem. You can get to the LSAT Status page by clicking the “View LSAT Registrations & Statuses” button on your account dashboard.

After you complete your submission, LSAC will place a hold on your file while we investigate your issue and concerns. We will email you our decision once our investigation is complete.

Once your official complaint is submitted, LSAC will place a hold on your file while we investigate your issue and concerns. This hold may delay the reporting of your LSAT score.”

Feedback

“If you submit feedback instead of an official LSAT complaint, LSAC will use the information you provide to help improve the LSAT experience going forward. We will not place a hold on your file and no additional options (e.g., extension of the cancellation period, or a coupon for a future test) will be provided to you.”

How do you submit feedback?

“Within three calendar days after the date of your test, you may submit feedback through your LSAC account. To do so, visit the LSAT Status page of your account and click the “Submit a Test Day Complaint” link for the administration where you encountered a problem. You can get to the LSAT Status page by clicking the “View LSAT Registrations & Statuses” button on your account dashboard.

In your submission, make sure to indicate that you would like LSAC to address your issue as feedback. This will prevent us from placing a hold on your file.”